Refunds and cancellations
Last updated 14 November 2026
You see your own gift working before you pay, so refunds are rarely needed. When they are, here is exactly how they work.
Storybook, Mini World and Story World
- Changed your mind: a full refund if you ask within 24 hours of paying and the gift has not yet been opened by its recipient. ("Opened" means someone tapped Open my gift on a device other than yours. Looking at it yourself never counts.)
- It doesn't work: if the gift won't play properly and we can't fix it within 48 hours of your message, you get a full refund, whenever that happens during its year online.
- After it has been opened: no refund, except for a fault as above. You can still change words and photos for 14 days after purchase.
- Charged twice: a second payment for the same order is refunded automatically. If you notice it first, tell us.
Signature gifts
- You pay 50% to book a slot and the rest when you approve the private preview.
- Cancel before you send us your story and photos: the booking payment is refunded in full.
- Cancel after we have started building: the booking payment is not refunded, because a slot and days of work were set aside for you.
- We miss the delivery date we agreed: everything you paid is refunded, and you keep the gift.
- You don't approve the preview after the one included round of changes: you don't pay the second half, and the gift is not delivered.
Gifts we remove
A gift removed because the person shown in it asked follows the rules above. A gift removed for breaking our content rules is refunded, except where it was meant to harass, threaten or hurt someone.
How to ask
Message us on WhatsApp (+91 76478 75193) or email hello@madeyouaworld.com with the email address you ordered with. No forms, no arguments.
How long it takes
We start the refund within 2 working days of agreeing it. It goes back to the way you paid (UPI, card or bank). Banks usually show it within 5–7 working days after that. If you haven't seen it after 10 working days, tell us and we'll send you the refund reference to show your bank.
When a gift is refunded, its link stops working.