Delivery

Last updated 14 November 2026

Every gift is digital. Nothing is posted or shipped.

Storybook, Mini World and Story World

• Your gift is ready within minutes of your payment being confirmed by our payment partner.
• The private gift link appears on the page straight after payment, and is emailed to you along with your receipt. A second email holds your private editing link: keep that one to yourself.
• You send the gift link to the recipient yourself, by WhatsApp, Instagram, email or any app, whenever you like. If you chose an opening time, the gift shows a countdown until then.
• If you asked us to email the recipient at a set time, we send it then.
• If nothing has arrived within 1 hour of paying, check your spam folder, then message us. Use the "I paid but have no link" button on the order page, or contact us.

Signature gifts

• A private preview within 10 days of receiving your complete story, photos and details.
• One round of changes after the preview.
• The finished gift at least 2 days before the date we agree when you book. If we miss that date, you get a full refund (see refunds).

How long the gift stays online

Every gift stays online for one year from purchase. Before the year ends we email you with the option to keep it longer. When it ends, the link shows a short note for 30 days, and then the gift's photos and words are permanently deleted.

What the recipient needs

A phone, tablet or computer with a recent web browser, such as Chrome or Safari. No app to install, no account. The 3D worlds run on most phones sold in the last few years. On a phone that can't run them, the same gift plays as an illustrated storybook, so nobody is left out.